our quality

Blue Glue is a brand which takes Fashions risks, with its creativity, innovation, and the multiple trimmings & added value which make our bikinis so special, and also make them more vulnerable.

Nevertheless, our meticulous care has been rewarded by defect statistics impressively low and tending to zero.

We have opened a Lab in internal, and each supply in your bikini passes through our rigorous testing, from the tiniest bead, to all fabric roll, everything is tested to pool water, sea water, and long exposure to strong light. We also run other quality tests such as strength to tension and durability.
Our experience in manufacturing creative items reinforces our Lab control, to avoid alterations as we can anticipate occurrences.

At several steps of production each item is checked thoroughly by inline checkers, and lastly by the final checking team prior to shipment. Blue Glue's quality control department certifies that you will receive a duly checked and perfect item to meet our stringent and exacting quality requirements.

Our one and only goal, is the happiness of our consumers.

refund
Please select carefully the items you wish to purchase as Blue Glue does not accept refund.
You will be able to exchange.

exchange
Your set does not give you satisfaction, and you would like to exchange it. The item is in perfect condition, not stained nor washed, with liner in place, and hang tags attached.

• Email us the reason for the exchange, within 20 days of item reception, and our customer care will send you an exchange authorization by email.
• Once you receive the authorization, you may send back the item; Make sure it is in perfect condition, as detailed above.
• Any shipping costs involved will be borne by the consumer (shipping back the exchanged and receiving the new item
• Should the new item represent a higher value than the exchanged one, you will pay the difference. On the contrary, as Blue Glue does not refund, any lesser amount will be lost.

repair
Defect evaluation
You report a defect to Blue Glue, and we have to evaluate whether the defect originates from a misuse or from production. Please email us a picture of the faulty item, and provide us with more information (conditions of occurrence, date of purchase, store of origin). Our customer care officer will evaluate the defect, and get back to you shortly.

misuse by consumer
Defects may occur from a misuse. In this case Blue Glue will not replace the item, but is willing to assist by selling you some components to mend your bikini. (see paragraph "supply" below).

Defect is major
This means that either we have to repair the item in our factory, or to send you a replacement item, if your item is not repairable and if a replacement is available. If there is no same item in our stock for replacement, you may choose between receiving a credit note and choosing another item. (Check the 'exchange' paragraph for price difference). You will send the faulty item back to us, and we will ship the repaired or replacement item on our own cost by post.

Special offer, if you buy another set, we will send both sets by courier express for free
(4 days service in average)
(For this, please select your favorite style online, and email your order to customercare@blue-glue.com and we will send you the next instructions)

credit note
A credit note is supplied in case of a major defect from production, when there is no replacement item available, and consumer does not want to choose another item immediately.

discounts & hot deals
Items sold at a lower price such as "Discounts" or "Hot Deals" cannot be exchanged, returned, nor refund; please check all merchandize carefully before making your purchases.